The way we invest today shapes our future. Responsible investments can contribute to addressing climate change, energy transformation, and social challenges. One of our main goals is to reduce greenhouse gas emissions in our investment portfolio to net zero by 2050. Additionally, our investment decisions consider social aspects, such as respect for human rights.

Our Goal: Reduce investment portfolio emissions to net zero by 2050

To achieve this goal, we focus on these key areas:

• Engagement Strategy. We engage in dialogue with businesses in which we invest, encouraging them to improve their sustainability performance.
• Focus on Green Investments. We strive to increase investments in projects that contribute to ecological goals.
• Investment Selection. Our primary focus is on investment security, prioritizing high credit ratings and stable returns. We also take into account the social and environmental impact of our investments and apply extended sustainability criteria.
• Responsible Investing. This approach enables us to create a sustainable future while ensuring that company funds are managed responsibly. We invest only in companies that meet our established sustainability criteria, excluding those associated with coal, unconventional oil and gas, prohibited weapons, human rights violations, or breaches of the UN Global Compact principles.
   

Providing insurance services to private and business clients is a key part of our operations, through which we strive for a more sustainable future. Our long-term goal is to reduce greenhouse gas emissions in both business and private client insurance portfolios to net zero by 2050.

Our Goal: Reduce Business and Private Client Insurance Portfolio Emissions to Net Zero by 2050

To achieve this goal, we focus on the following areas:

• Engagement Strategy. We actively communicate with clients, encouraging them to improve their sustainability performance.
• Sustainability Criteria. Following our risk exclusion policy, we have not signed new insurance contracts in the coal sector since 2019, and from 2024, we are ceasing coverage for unconventional oil and gas extraction.
• Offering Products and Services. We aim to help our clients better adapt to climate change by expanding the range of relevant products and services.

To encourage people to choose greener solutions, we have developed insurance specifically designed for sustainable technologies. For example, we offer special CASCO insurance for electric vehicles, ensuring the safe and environmentally friendly use of quieter and cleaner transport. Additionally, we provide insurance protection for electric vehicle charging stations and wind turbines. Since 2023, we have been a member of the Lithuanian Wind Power Association.

In our sustainability efforts, we focus primarily on reducing emissions generated in our offices and business travel by car and plane.

Our goal is to achieve climate neutrality by 2030 and net-zero greenhouse gas emissions by 2050. We aim to reach these targets by consuming energy responsibly, transitioning to renewable energy wherever possible, reducing business travel, and opting for more environmentally friendly transportation solutions.

Our Goal: Achieve Climate Neutrality by 2030 and Net-Zero Greenhouse Gas Emissions by 2050

To achieve these objectives, we focus on:

• Responsible Energy Consumption. We transition to renewable energy sources wherever possible, implement energy-saving solutions, and optimize office spaces to reduce electricity usage.
• Fewer and More Eco-Friendly Business Trips. We promote remote meetings and evaluate the potential of hybrid and electric vehicles.
• Awareness and Education. We take action to educate employees and enhance their awareness of sustainability issues.
   

The foundation of our long-term success lies in employee motivation and commitment. We strive to be an attractive employer by ensuring equal opportunities, promoting diversity, and creating favorable conditions for professional growth.

Our goal: to be an attractive employer that ensures equal opportunities and retains as many employees as possible

To assess our attractiveness as an employer, we now measure it using the international "Great Place to Work®" index, which provides insights into development opportunities at both company-wide and local levels.

Employee feedback:

• 97% of employees stated that everyone has equal opportunities to work successfully.
• 98% confirmed that company leadership encourages diversity.
• 96% believe that integrity and transparency are core values within the organization.
   

We focus on creating added value for our clients and measuring their satisfaction. Since 2023, to better address the diverse needs and expectations of our customers, we have introduced a dedicated role for this purpose.

Our Goal: Reduce Social Inequality by Expanding Personal and Property Insurance and Offering Socially Inclusive Insurance Services

We aim to close existing gaps in insurance protection and focus on services that strengthen individual resilience. To achieve this, we provide socially sensitive and inclusive personal and property insurance solutions.

Reducing Coverage Gaps:

We develop flexible services tailored to a wide range of users. To meet diverse needs, we continuously seek new opportunities to offer services that enhance security for currently uninsured segments of the population.
For example, we have introduced "Flexible Property Insurance" and "Ramus" insurance, which ensures comprehensive protection at an affordable price.

Inclusive Products:

In 2023, we updated the "No Hate STOP" insurance policy and introduced the "CASCO Alternative" insurance for older vehicles. Our goal is to make insurance accessible to as many of our clients as possible.

We Promote Employee Volunteering and Public Risk Awareness.

We aim to help people make well-informed decisions about risks and strengthen efforts in risk education.

Encouraging Employee Volunteering and Risk Awareness

• Risk Awareness Initiatives. We educate the public on risk literacy and develop dedicated programs to support this goal.
• Employee Volunteering. Our employee benefits package includes paid volunteer days, allowing employees to actively participate in company-organized or individually planned volunteering activities.
• Collaboration and Environmental Commitment. Our employees volunteer with organizations such as Food Bank, The Order of Malta, Mothers’ Union, Hold Earth, Caritas Lithuania, and animal welfare initiatives. Since 2019, we have upheld a tradition across all Baltic countries of planting trees and collectively cleaning Baltic Sea beaches annually.
   

Sustainability management is a key tool in implementing the overall Vienna Insurance Group sustainability program. The company integrates sustainability into all business processes and activities.

Sustainability is considered an integral part of the company's business model. The sustainability agenda is overseen by the Chairman of the Board, ensuring its strategic alignment. Additionally, a Sustainability Manager is appointed in the Baltic region to actively coordinate all sustainability-related tasks. Functional leaders across various areas further support expertise and leadership in sustainability by planning and executing relevant activities within their respective domains.

The company's sustainability activities and progress are reviewed by the supervisory board twice a year.

ISO 14001:2015 certificate

At the end of 2024, the company was re-evaluated and awarded the international ISO 14001:2015 certificate for environmental management.

We apply a responsible approach and environmental sustainability solutions in our daily operations. However, we are also pleased to receive external recognition confirming that we are on the right path and capable of not only implementing but also maintaining high standards in this strategically important area.

This is a continuous effort in implementing the "VIG 25" sustainability program of the Vienna Insurance Group, which is an integral part of our business, promoting resource efficiency and operational performance.

After an external audit, the international ISO 14001:2015 certificate is granted for three years. However, annual surveillance audits are conducted to ensure compliance with environmental management systems. We first received this certification in 2022.

ISO 14001:2015 certificate